868-675-3148, 868-675-7766, 868-675-0684        customerservice@ibcexpress.com

FAQ's


  • I’m trying to purchase an item online and it’s telling me that my IP address is not a registered U.S IP address and cannot sell to persons outside the U.S. Is there any way to get an IP address in the U.S? ⇓
  • What is the best type of credit card to use for online shopping? ⇓
  • What happens if my product is damaged or defective and I need it returned? ⇓
  • USPS indicated my package was delivered to you but I’m not seeing it on your system? ⇓
  • USPS tracking system states that no one was available to receive my package or business closed. What can I do? ⇓
  • What happens to my package if I am not available to receive at the registered address? ⇓
  • What is ZipX Pre-Alert? ⇓
  • Why do I have to use ZipX Pre-Alert? ⇓
  • What is the ZipX service? ⇓
  • Is Insurance automatically applied to my packages? ⇓
  • What is the biggest size package I can ship? ⇓
  • How do we calculate the dimensional weight? [Dimensional Weight only applies to the UK address and not the US address ⇓
  • Who should I contact if I have any inquiry? ⇓
  • Can I call to check if my packages have arrived? ⇓
  • Can I receive packages from all domestic and international Courier Companies? ⇓
  • Can I pick up my packages? ⇓
  • Is there a limit to the number of purchases that I can buy through the Internet, Catalogues, Magazines,etc.? ⇓
  • If my supplier or online store requests a contact telephone number, what telephone number should I give them? ⇓
  • Will there be additional costs when I want my packages delivered to my home or office address? ⇓
  • Can I request for the delivery of my packages to a different address other than what I have in your file, registered as my local address in my country? ⇓
  • Are the Customs Duty, Online Purchase Tax and VAT included in ZipX rates? ⇓
  • Will I have to pay Customs Duty, Online Purchase Tax and VAT? ⇓
  • What can I send through my ZipX Service? ⇓
  • What is Hazmat? ⇓
  • Here are just a few items that are prohibited/restricted to bring into the country! ⇓
  • What would happen to my shipment/package if I do not accept or claim? ⇓
  • New Return Service ⇓
  • Removal of Fees for Hazardous Material ⇓